Hickstead Hotel

Lovely grounds and setting, but a little remote as it is set a way back from the main road. Ideal to take your dog, as nice walks around the hotel. Very well signposted from the main road. Good layout with many rooms on the ground floor. Comfortable beds , and very quiet, so we had a good nights sleep. Several rooms with twin beds, which we often struggle to find available. Spacious rooms and bathroom, but a little ‘tired’ with the decor, but nothing major. We didn’t use the breakfast or restaurant facilities. We did arrive early, (approx 1 pm) and thought we would just try to see if the room was available early. Unfortunately there was no one on reception. The only staff member we found was a maintenance man. He was very helpful and radioed through to someone who said the room wouldn’t be available until 3pm (but this was ok, as we expected it) The only other slight issue, was the ‘drain like’ smell in the reception area during the evening. Not a major issue ! I had read other comments in the reviews regarding this. Unfortunately we think it was coming from outside, in the surrounding area, as we noticed it as we drove closer during the evening. I think the staff had tried to camouflage this smell with air fresheners etc (so they were trying their best to resolve it). No smells in the room though. I would however recommend this hotel and we will definitely be staying again in the future. Nice friendly staff. Great price.

The hotel is located in a quiet location which we liked and there was plenty of parking. The staff were excellent.friendly, helpful and always had a smile. We had dinner at the hotel and it was very nice. It was hot and nicely presented. The choice at breakfast was really good. We have slept in more comfortable beds, but it was okay. The room was clean and spacious. The bathroom was again clean but a little tired. Having stayed for two nights, it was a very pleasant experience and would stay again.

The hotel was on lovely grounds (sunset sucker here), I think the ladies name was Rebecca (I’m the one who mentioned the staffi and used to work in a hotel) she was an absolute credit to the hotel! So warm and friendly and every time I went past she made the effort to talk. Thank you to her because it made the stay! The room was 120 and was really nice and cosey! Bed was really good as I have back problems! Nice and quiet!

The out of town/ city feel. Location, loved the views, room, and overall quietness of your location. The staff were lovely, friendly, and reception staff, exceptional!!! I arrived on Sunday, a no cooking day for you, so your BRILLIANT!! Young, receptionists talked me through the 'just eat' app , they were ALL!! Lovely, and made me feel welcome.

The staff were extremely friendly, efficient and helpful. Nothing was really too much trouble. Our room was very large spotlessly clean as was the bathroom and the bed linen. The hotel was pretty much full at the weekend and the breakfast was self service buffet style and perfectly acceptable. We stayed on until Monday and the breakfast service was more personal. Altogether a very nice hotel although a little dated and would benefit from a good deal of renovation to increase its star rating.